FAQ

The difference between the three is the percentage of coconut solids. The premium contains 17% coconut solids, cream contains 22% coconut solids and the light contains 9% coconut solids. The remaining percentage is solely filtered water.

A bloated can with a strong foul odour and drastic color change is not fit for consumption and should be discarded.

If there is no bloating nor smell and simply a change in texture, the coconut milk has likely been frozen but is safe to consume. See the next question for further information on this.

If you are unsure, please contact us at quality@chasorganics.com with a picture of the contents and batch number underneath the can. 

Coconut milks without added emulsifiers or stabilizers may have a natural separation of water and coconut fat solids. This type of separation occurs when the coconut milk has been exposed to below freezing temperatures, sometimes occurring during transportation or storage in the winter months.

Since our coconut milks do not contain any added gums or stabilizers, when frozen the water will crystallize and separate from the coconut fat changing the texture once thawed. The thawed result will be coconut solids suspended in water instead of the typical homogenous texture.

Though our products are delivered by temperature-controlled vehicles during the colder seasons, the delivery process could accidentally expose the product to freezing temperatures. We recommend warming the product and using a blender or whisk to recreate the smooth consistency if you need to remove the coconut solids.

If you are unsure, please contact us at quality@chasorganics.com with a picture of the contents and batch number underneath the can.

Please be assured that these are not an indication of spoilage, but simply caramelized condensation droplets that can sometimes appear during the heating phase of the canning process. While they do not appear on all cans, there is a small proportion that do tend to develop these droplets.

We promise that our coconut milks only contain coconuts and purified water. No gums, no stabilizers, no starch, no fillers, no added flavours.

Once opened, coconut milk/cream should be refrigerated in a sealed container and consumed within three days.

Most grocery stores carry a variety called Cassia. A variety that is less expensive to harvest and is darker in colour which expresses bitter notes during cooking. At Cha’s we carry the Ceylon variety native to Sri Lanka known as “True Cinnamon”. True Cinnamon is considerably softer in texture, sweeter in taste and lighter in colour. They also differ greatly in coumarin content and health benefits.

All of our products benefit from being stored in a cool, dry place while sealed for freshness and flavor in our stand-up resealable packages. 

We recommend storing our products in its original package as we cannot guarantee the integrity of other packaging materials.

We disclose all ingredients in our products according to the CFIA standards,  we have no hidden ingredients! The pineapple juice has a high enough PH level to preserve the fruits without the need to add citric acid or syrups.

Both jackfruits are from the same tree but are harvested during different growth stages. Young jackfruit is picked unripe resulting in a neutral taste that absorbs the seasonings that it is cooked in. Sweet jackfruit has fully tree ripened and has a sweetly unique taste similar to a blend of pineapple and mango. It is commonly used in fruit salads, desserts, smoothies or eaten out of the can as is.

Curry Masala is a traditional curry blend which includes coriander, turmeric, cumin, true cinnamon, ginger, cardamon and nutmeg. While the Ayur Masala has a more citrus flavor containing lemongrass, curry leaves, white pepper, ginger, turmeric and cinnamon.

All Cha's Organics products free from CFIA priority allergens. All products are manufactured, handled, and processed with strict allergen control strategies in order to ensure they are tree nut free, peanut free, Gluten free, wheat free, soy free, shellfish free, sesame free, dairy free, eggs free, fish free and mustard free. Our production plants only handle coconut products, fruits, and spices.

Our facility processes only coconut milk, spices and fruit. Thus, it is free from all CFIA priority allergens.

Yes. All our products are gluten free.

No. All our products are free from additives and thickening agents. This helps retain the natural tastes and flavor profile of our products.

Our coconut milks, exotic fruits and, turmeric latte are Kosher certified by Kosher Check and have the accompanying Kosher logo on the product labels. Our spices are Kosher certified at source which is not yet indicated on the labels.

All Cha’s Organics products are 100% certified organic. To help maintain the nutrient rich soil our farmer partners practice biodynamic and permaculture farming methods which helps ensure our practices remain sustainable. 

Cha’s Organics spices and coconut milks are all Fair for Life certified. This guarantees that your purchases have contributed to a farmer and their employees receiving direct payment of Fair Trade premiums and a consistent fair price for their services.

None of our farmer groups participate in the exploitation of trained monkeys for coconut harvesting.

No monkeys have or ever will be used to harvest Cha’s Organics coconut or fruit products. We are completely against this and wish other companies would also cease this practice.

To know how we harvest our coconuts please watch our video at the 8:04mins time stamp to see how our farming partners climb the coconut trees.

The water is sourced from deep wells located on the farms where our coconuts are harvested. After the water is collected, it is filtered, heat sterilized then filtered once more before being combined with the coconut.

Our cans are lined with a polyester resin which does not contain titanium, BPA, nor related compounds, such as BADGE, BPF or BPS. This is a safer lining which functions well with the PH of our products.

Please follow these steps:

• Sign in, select the items you want and proceed to the secure checkout.

• If you do not have an account (or you forgot your password) you will need to enter your name, address, email and other information on the secure checkout page.

• Select a shipping method and then a method of payment (Free shipping for orders above 130$).

• Review the order summary, accept the terms and conditions, and then submit the order.

• If you continue to have issues, please call (514) 369-8175 Monday–Friday, 8:00 –17:00 ET

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Yes. For information regarding wholesale, please contact us at rob@chasorganics.com or call (514) 369-8175.

Orders are processed and shipped out in 1-3 business days via Canada Post. Processing and delivery times may be delayed due to changes on COVID regulations, major holidays, sales, or postal service disruptions.

If you have entered the incorrect shipping address please contact us immediately at support@chasorganics.com so we can correct the error before your order is shipped out. 

The packing peanuts are used to protect your order from damage. They are made from starch making them biodegradable, non-toxic, allergen-free, environmentally friendly. You can simply dissolve it in water/dispose in recycling bin.

You may request that we leave them out of your box, but we'll warn you that too much impact can cause damage to products in transit.

Yes! The green bubble wrap used to protect the cans is made out of post-consumer plastic and can be placed in municipal curbside recycling. The packing peanuts are made of starch and can be dissolved in water or composted.

Free shipping is automatically applied to Canadian orders over $130 after discounts. If the shipping reduction is not automatically applied or disappears after applying the discount, you will need to add more items to your cart to ensure your total is $130 after discounts.

At this time we are not able to retroactively apply discount codes to finalized orders.