FAQ

Most grocery stores carry a variety called Cassia. A variety that is less expensive to harvest and is darker in colour which expresses bitter notes during cooking. At Cha’s we carry the Ceylon variety native to Sri Lanka known as “True Cinnamon”. True Cinnamon is considerably softer in texture, sweeter in taste and lighter in colour. They also differ greatly in coumarin content and health benefits.

A bloated can with a strong foul odour and drastic color change is not fit for consumption and should be discarded.

If there is no bloating nor smell and simply a change in texture, the coconut milk has likely been frozen but is safe to consume. See the next question for further information on this.

If you are unsure, please contact us at info@chasorganics.com with a picture of the contents and batch number underneath the can. 

This type of separation occurs when the coconut milk has been exposed to below freezing temperatures, sometimes occurring during transportation or storage in the winter months.

Since our coconut milks do not contain any added gums or stabilizers, when frozen the water will crystallize and separate from the coconut fat changing the texture once thawed. The thawed result will be coconut solids suspended in water instead of the typical homogenous texture.

Though our products are delivered by temperature-controlled vehicles during the colder seasons, the delivery process could accidentally expose the product to freezing temperatures. We recommend warming the product and using a blender or whisk to recreate the smooth consistency if you need to remove the coconut solids.

If you are unsure, please contact us at info@chasorganics.com with a picture of the contents and batch number underneath the can.

We promise that our coconut milks only contain coconuts and purified water. No gums, no stabilizers, no starch, no fillers, no added flavours.

We're serious we have no hidden ingredients! The pineapple juice has a high enough PH level to preserve the fruits without the need to add citric acid or syrups.

Both jackfruits are from the same tree but are harvested during different growth stages. Young jackfruit is picked unripe resulting in a neutral taste that absorbs the seasonings that it is cooked in. Sweet jackfruit has fully tree ripened and has a sweetly unique taste similar to a blend of pineapple and mango. It is commonly used in fruit salads, desserts, smoothies or eaten out of the can as is.

The difference between the three is the percentage of coconut solids. The premium contains 17% coconut solids, cream contains 22% coconut solids and the light contains 9% coconut solids. The remaining percentage is solely filtered water.

Curry Masala is a traditional curry blend which includes coriander, turmeric, cumin, true cinnamon, ginger, cardamon and nutmeg. While the Ayur Masala has a more citrus flavor containing lemongrass, curry leaves, white pepper, ginger, turmeric and cinnamon.

Orders are processed and shipped out in 1-3 business days via Canada 

Post. Processing and delivery times may be delayed due to changes on COVID regulations, major holidays, sales, or postal service disruptions.

If you have entered the incorrect shipping address please contact us immediately at info@chasorganics.com so we can correct the error before your order is shipped out. 

Yes! The green bubble wrap used to protect the cans is made out of post-consumer plastic and can be placed in municipal curbside recycling. The packing peanuts are made of starch and can be dissolved in water or composted.

Free shipping is automatically applied to Canadian orders over $100 after discounts. If the shipping reduction is not automatically applied or disappears after applying the discount, you will need to add more items to your cart to ensure your total is $100 after discounts.

At this time we are not able to retroactively apply discount codes to finalized orders. 

None of our farmer groups participate in the exploitation of trained monkeys for coconut harvesting.

No monkeys have or ever will be used to harvest Cha’s Organics coconut or fruit products. We are completely against this and wish other companies would also cease this practice.

To know how we harvest our coconuts please watch our video at the 8:04mins time stamp to see how our farming partners climb the coconut trees.

The water is sourced from deep wells located on the farms where our coconuts are harvested. After the water is collected, it is filtered, heat sterilized then filtered once more before being combined with the coconut.

Our cans are lined with a polyester resin which does not contain titanium, BPA, nor related compounds, such as BADGE, BPF or BPS. This is a safer lining which functions well with the PH of our products.

All Cha's Organics products are manufactured, handled and processed in dedicated tree nut free, peanut free, wheat free, soy free, shellfish free and mustard free facilities. Our production plants only handle coconut products, fruits and spices.

During the sterilization process, it is normal for some of the fat from the coconut cream to adhere to the bottom of the can when heated. The fats can then caramelize and slightly harden leaving the peach droplets on the inside of the can.

Our coconut milks, exotic fruits and, turmeric latte are Kosher certified by Kosher Check and have the accompanying Kosher logo on the product labels. Our spices are Kosher certified at source which is not yet indicated on the labels.

All Cha’s Organics products are 100% certified organic. To help maintain the nutrient rich soil our farmer partners practice biodynamic and permaculture farming methods which helps ensure our practices remain sustainable. 

Cha’s Organics spices and coconut milks are all Fair for Life certified. This guarantees that your purchases have contributed to a farmer and their employees receiving direct payment of Fair Trade premiums and a consistent fair price for their services.