FAQ

Frequently Asked Questions

Products

Why does your cinnamon taste different than other cinnamon?

Help! I think my coconut milk has gone bad!

Why does my coconut milk look like it's separated or curdled ?

What other ingredients are in your coconut milk that aren't listed on the label?

What other ingredients are in your canned fruits that aren't listed on the label?

What is the difference between the Young Jackfruit and Sweet Jackfruit?

What is the difference between the Premium Coconut Milk, Coconut Cream and Light Coconut Milk?

What is the difference between Curry Masala and Ayur Masala?

Checkout, shipping and delivery

When will I receive my order?

Help! I wrote my address incorrectly!

My order arrived with bubble wrap and packing peanuts, are these items recyclable?

How do I add free shipping to my order?

I forgot to add my discount code at checkout, can you add the discount to my order?

Manufacturing and Production

Do you use monkeys to harvest your coconuts?

Where is the water in the coconut milk sourced?

Are your cans BPA free?

Which allergens are commonly found in Cha's products?

What is the peach colored substance inside my can of coconut milk?

Certifications

Are your products Kosher Certified?

Are your products Certified Organic?

Are you Fair trade Certified?

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