FAQ

Frequently Asked Questions

Products

What is the difference between the Premium Coconut Milk, Coconut Cream and Light Coconut Milk?

What texture variations can I expect to see in an additive-free coconut milk?

What is the dark droplets on the bottom of my can?

What other ingredients are in your coconut milk that aren't listed on the label?

Simple quality assessment for Coconut milk that I can do from home?

How long are the Coconut products good for once opened, and how should I store?

What is the difference between Cha's Organics True Cinnamon and other cinnamon

What is the difference between Curry Masala and Ayur Masala?

What is the best way to store your spices?

What other ingredients are in your canned fruits that aren't listed on the label?

What is the difference between the Young Jackfruit and Sweet Jackfruit?

Allergens

Which products are allergen free?

What allergens are in your facility?

Are your products gluten free?

Does your product contain additives/thickening agents?

Certifications

Are your products Kosher Certified?

Are your products Certified Organic?

Are you Fair trade Certified?

Manufacturing and Production

Do you use monkeys to harvest your coconuts?

Where is the water in the coconut milk sourced?

Are your cans BPA free?

Purchasing

I am having troubles placing an order, what can I do?

What stores in my area carry your products?

Do you have special sales or discounts?

Do you offer wholesale?

Checkout, shipping and delivery

When will I receive my order?

What should I do if I entered the wrong address?

What are the packaging peanuts and why are they in my package?

My order arrived with bubble wrap and packing peanuts, are these items recyclable?

How do I add free shipping to my order?

I forgot to add my discount code at checkout, can you add the discount to my order?

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